Purchasing
- Credit Card (American Express, Visa, Mastercard, & Discover)
- PayPal (we will email you an invoice upon request)
- Financing in-store via Klarna, Affirm, and others.
We understand the importance of the right product and the right fit, and we want you to love your electrical bicycle and accessories.
To make a return, please make sure your first meet the below guidelines:
- The bike/item(s) must be in original packaging with all components and manuals included.
- Returns must be requested within 14 days of purchase.
The bike/item(s) must be in new, unused condition and complete our inspection process. - Bikes may only be returned for store credit to be used for another bike purchase.
- Special-order bikes are non-returnable or exchangeable.
- Due to hygiene concerns Helmets are non-refundable. Please consult us before purchasing if you are concerned about fitment.
- All labor and installed parts or accessories are non-refundable. Bikes that have been modified from their original condition are not eligible for return (ie. display swaps, etc).
If you meet the above criteria you can submit a request at info@nextlevelrider.com to request a return authorization.
Return shipping:
Return shipping will be the responsibility of the consumer. For your convenience Next Level Rider can email you a prepaid (by you) shipping return label and deduct the cost of shipping from your exchange. If you are returning a bike which was shipped to you we can also assist you with this, but you will be responsible for return shipping.
Inspection Process:
A store credit will be made after the bike is received and inspected. If the bike incurred mileage over 5 miles or has been damaged or shows signs of wear, your credit may be subject to a depreciation fee (usually around 10-15% but could be more depending on the wear and condition). We would be reselling the bike as a used bike and we need to account for the depreciated value, we always try to be as fair as possible in these matters. The inspection process can take up to 7-10 days once the bike is received. Once the entire inspection is completed and approved, your store credit will typically be processed in about 1-2 business days. Outgoing shipping will be deducted from the return. Keep in mind that we often discount or reduce the price of shipping, but we will deduct the real cost of shipping.
If my parts or accessories order hasn’t shipped yet
Canceling a parts or accessories order before dispatch is subject to a 4% cancellation fee. However, if the package has already been shipped, it can no longer be cancelled. If you intend to cancel an order, please let us know as soon as possible by contact us.
If my bike order hasn’t shipped
Canceling a bike order before dispatch is subject to a cancellation fee. A minimum cancellation fee of 4% or $300 will be retained (whichever is greater). Certain bike orders may be subject to an additional $300 cancellation fee. If the bike has already been shipped, it can no longer be canceled. If the order is a custom order, it cannot be canceled as well. If you intend to cancel an order, please let us know as soon as possible by contact us.
Can I cancel my bike order with a deposit?
Propel accepts a deposit of $500 or more to reserve certain pre-ordered electrical bicycles. This amount is refundable or transferrable. If you change your mind and would like to cancel, a fee of 4% will be charged. For a deposit of $500, this fee amounts to $20.
Can I cancel a bike order that has shipped or has been built?
This would be consider a return and subject to our return policy. Please review our return policy.
If another electrical bicycle / electrical scooter retailer advertises a lower price, we will match their total cost (the bike itself, shipping & handling, etc) as long as the following conditions are met prior to placing your order.
- Some manufacturer agreements prohibit us from offering lower prices – if another company is doing so, they are violating that same agreement.
- The product must be for an identical product – the difference between model years, or size, or modifications can significantly affect the price.
- The company must be based in the US, and they are either offering the product in the US or are prepared to ship it.
- They must have the product in stock (i.e. ready to ship or be picked up).
- The lower price must be publicly advertised so that we can look it up.