Next Level Rider is dedicated to providing the best products on the marketplace as well as welcomes consumer responses that can assist us further in accomplishing this objective. All our products come with twelve month Maker Backed Service Warranty.
- To determine warranty requirements for a specific product, please contact us directly at info@nextlevelrider.com for assistance.
- Please note warranty processing will be subject to the individual manufacturer’s policies and discretion.
- Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
- It is important to observe the rider restrictions for your particular product.
1. What does my warranty cover?
- This warranty is expressly limited to manufacturing faults, defects and repairs are the sole remedies of the warranty.
- The warranty components include the motor, battery, controller, throttle and display unit, charger unit, and all other electrical wiring and components.
- The cost of shipping the product back may not be covered. All circumstances are to be considered.
- If you are unsure please contact us for further assistance.
2. What does my warranty not cover?
- Normal wear and tear
- Damage due to improper assembly or maintenance.
- Damage due to the installation of incompatible parts or accessories.
- Damage or failure due to accident, misuse, abuse, or neglect.
- Damage due to loading over the manufacturer’s weight limit.
- Damage due to exposure to water or dampness.
3. In what circumstances does my warranty become void?
- The scooter been ridden in the rain or has any water ingress*
- Any modification to the frame, or components voids this warranty entirely.
- The scooter has been misused – for example, it has been ridden by a rider over the recommended weight.
- The scooter has not been maintained – for example, unchanged punctures and missing parts.
- The scooter has been serviced or modified by anyone other than an authorized partner.
- If you are not the original owner.
4. Warranty Procedure
- Please email us at info@nextlevelrider.com.
- Please send photos and video evidence of the damage/issue and the order number which must be attached.
- Next Level Rider representative will review the information provided and will respond with a resolution within 48hrs.
5. What are the scooter rider restrictions and recommendations?
- We have categorized which are adult scooters and which are suitable for kids, please adhere to these categories.
- Kids scooters are built for ages 7-13yrs or 110cm-155cm tall and should not be ridden by anyone over 55kg.
- If you are unsure which Scooter or Electric Bike to buy and wish to check before purchasing? Please contact us at info@nextlevelrider.com